Operating Your Landmark Property

RESORT HOSPITALITY SERVICES, PROPERTY MANAGEMENT and HOA GUIDANCE

Luxury real estate purchasers pay premium prices predicated on being treated to special services and amenities of their ownership. Failure to meet these owners’ expectations, especially during the first two years of a project, can be seriously detrimental.

Pre-Opening Services 

RTK Resort Group understands what it takes to open a property. Services include: locating and coordinating the hiring of the property team; utilizing our national account status to negotiate lower prices for course maintenance equipment, carts and operating supplies; evaluating and assisting in selection of FF&E and assisting with installation; coordinating all retail operations including set-up and inventory; developing club budgets and operational schedules; designing membership programs; implementing service standards; developing and implementing policies and procedures for all Human Resources,  Accounting, and Management functions; and hiring and training of key operational employees.

Our team also coordinates pre-opening marketing activities with your landmarking campaign, including: signage and collateral materials; selection of national public relations firm and supervision of press activities, and; management of all grand opening activities.

Operational Management

The true measure of a resort property, private club, or course is whether it delivers a truly memorable experience to owners, members and guests every day. RTK Resort Group creates that “framework of excellence.” Our services include: monitoring resort standards for compliance with a true 4 or 5 star experience; developing a customized food and beverage program supported by Standards of Operations and Practices; utilizing our national account status to obtain favorable pricing for merchandise, apparel, operating equipment and supplies; overseeing the operation of all recreational amenities and administrative functions; supervising daily staffing operations and course maintenance; coordinating ongoing  capital expenditures; and preparing monthly operating reports and analyzing financial performance.

Hospitality Operations

RTK Resort Group oversees resort management and hotel operations. This division usually also oversees developer-owned and operated commercial activities as well as any commercial leases to independent operations. Areas of assistance can include: the level of services and/or benefits made available to owners and guests; how services are delivered and at what cost, and; preparation of resort start-up budgets.

Owner Operations

RTK oversees the community’s administration of the Owner Services and Customer Relations Divisions for your landmark property. Areas of assistance can include: on-site Club and HOA management; development of operating budgets and reports; billing, collection, expending and accounting of owners' maintenance fees; define and develop member services; owner use policies and reservation scheduling; reservation system design and enhancements; resales program guidelines; rental program guidelines; serving as president of the homeowners association, and; communication with owners. 

Treasury and Administrative Operations

It is difficult for any development entity and its participating partners to make operating decisions without a complete understanding of where and how money is moving throughout the resort community. RTK oversees the community’s Treasury Operations in the administration of the Finance, Accounting, Human Resources, Management Information Systems/ Administration Divisions of the project.  RTK employs interfaces throughout all project divisions to ensure that interdepartmental coordination and controls are functioning as planned with accounting procedures and practices that enable sound, timely and actionable reporting.

Request more information on RTK Development Services now.